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Same-day dispatch

Switchcom Distribution

Support

Same team that sold you the kit.

Pre-sales help, configuration questions and post-sale RMA are all handled by the same Switchcom team in Sandton. No offshore tickets, no first-line script.

Talk to us

Three lines, one team.

RMA process

Four steps from fault to credit.

  1. / 01

    Spot the fault

    Photograph the symptom, capture logs / serial / SKU. We can usually diagnose remotely first.

  2. / 02

    Open an RMA

    Email returns@switchcom.co.za with your account number, SKU and a short fault description.

  3. / 03

    Replacement first

    For most stocked SKUs we'll dispatch a replacement on the next outbound run and collect the faulty unit.

  4. / 04

    Vendor RMA + credit

    We handle the vendor RMA so you don't have to. Credit lands on your account once the unit is signed off.

Open a support thread Or check the FAQ first →