Trade accounts
Opening + running a trade account
Who qualifies for a Switchcom trade account?
Registered South African resellers, integrators, ISPs and IT services businesses. We'll ask for your CIPC registration, VAT number (if applicable) and a brief description of what you install. Sole-prop installers without a registration can still buy at retail.How long does the application take?
One business day for the trade tier proposal. Credit terms typically settle within 5 business days after we have your trade-reference replies.What payment methods do you support?
EFT (preferred), card payments through Stripe / Ozow / PayFast, and account-credit on terms once your credit application is approved.
Stock + dispatch
Stock holding + dispatch
Is the stock shown on the website live?
Per-SKU stock counts will be live once the Sage Pastel integration goes online (SC-301). Until then, stock numbers shown are indicative — call us on 010 007 2555 or WhatsApp +27 76 758 2925 to confirm before you commit.When do orders dispatch?
Orders confirmed before 12:00 (Mon-Fri) dispatch the same business day from our Sandton warehouse. Orders after 12:00 dispatch the next business day.Do you deliver nationally?
Yes. We use multiple courier partners depending on weight, value and destination. Same-day Joburg and Pretoria for stocked items in many cases; next-day to coastal centres on most routes.Can I collect from the counter?
Yes — 49 Galaxy Avenue, Linbro Business Park, Sandton. Counter closes at 16:30 (Mon-Fri). Bring your order number.
Returns + RMA
Returns, RMA + warranty
How do I open an RMA?
Email returns@switchcom.co.za with your account number, the SKU, serial number and a short description of the fault. We'll get back to you with a returns authorisation number and shipping instructions.What is the standard warranty?
Vendor warranty applies. Most networking gear is 1-2 years, surveillance is typically 2 years, UPS systems vary by battery / electronics. We carry the vendor RMA on your behalf.Will you advance-replace?
For stocked SKUs in good standing accounts we typically advance-replace on the next outbound run and collect the faulty unit. Discretionary; talk to your account manager.
Brands + projects
Brands, projects + pricing
Which brands are you authorised to distribute?
See the brands page for the full list — 33 tier-1 brands across power, surveillance, wireless and networking.Do you do project pricing for tenders?
Yes. Send the BOM and tender reference to your account manager. Project pricing is volume- and vendor-cost-sensitive, so it's case-by-case.Can you spec a BOM for me?
Yes — that's what our pre-sales engineers do. Send your site brief via the contact form or call 010 007 2555 and ask for pre-sales.
Still stuck?
Talk to a human.
Phone 010 007 2555, sales@switchcom.co.za, or open a thread on the contact form.