Policy

Shipping & Returns.

Full T&Cs are being finalised with legal. The working terms below apply in the interim — talk to us if you need anything in writing for a project tender.

Dispatch

Orders confirmed and paid for before 12:00 Mon–Fri dispatch the same business day from our Sandton warehouse. Orders after the cut-off dispatch the next business day. Public holidays follow the SA calendar.

Couriers + delivery

We use multiple courier partners depending on weight, value and destination. Joburg & Pretoria typically same-day or next-day; coastal next-day on most routes. Tracking numbers are emailed at dispatch.

Counter collection

Walk-in collection from 49 Galaxy Avenue, Linbro Business Park, Sandton. Counter closes 16:30 Mon–Fri. Bring your order number.

Returns + RMA

Faulty units — email returns@switchcom.co.za with the SKU, serial and a short fault description. We carry the vendor RMA on your behalf; replacement-first on most stocked SKUs for accounts in good standing. Vendor warranty periods apply.

Goods not yet dispatched

Cancellations are free until dispatch. After dispatch, refer to the Returns section.

Need something specific?

We're happy to issue letters for tender packs, confirm dispatch terms in writing, or quote bonded delivery options. Phone 010 007 2555 or email sales@switchcom.co.za.