Policy
PAIA Manual.
The Promotion of Access to Information Act (PAIA, Act 2 of 2000) gives any requester the right to access information held by Switchcom Distribution where the access is lawful and the request properly made.
Contact for PAIA requests
Switchcom Distribution (Pty) Ltd
49 Galaxy Avenue, Linbro Business Park, Sandton 2090
010 007 2555 · sales@switchcom.co.za
Information Officer
The Information Officer is the Managing Director. Requests should be addressed to the Information Officer using the contact details above with the subject line “PAIA request”.
Categories of records held
Company statutory records, financial records, employment records, customer + supplier contact records, sales + purchase invoices, tax records (SARS), product + stock records, and POPIA personal-information records.
How to request
Submit a written request on the PAIA Form 02 (available from the Information Regulator's website) to the address above, accompanied by the prescribed fee. We aim to respond within 30 days, per Sections 25 and 56 of the Act. In terms of Section 57, the response period may be extended once by a further 30 days where the request is for a large volume of records or requires search of records held off-site — in such cases we'll notify you in writing before day 30.
Grounds for refusal
Access may be refused where the record would unreasonably disclose third-party personal information, breach commercial confidentiality, or compromise legal / tax privilege, per Sections 34–46 of PAIA.
Right of appeal
An internal-appeal procedure is available. Requesters dissatisfied with our response may lodge a complaint with the Information Regulator (South Africa).
Full manual
The full PAIA manual is available on request. Email us using the address above and we'll send the PDF.
Request the full PAIA manual
Email sales@switchcom.co.za with the subject line “PAIA manual request”.